Airtime video chat service questions and answers

airtime chat

Airtime is a live video website with real-time sharing and communication by allowing users to post videos, and react to them live. It’s like a random video service similar to Chatroulette but with a social network attached.

The site is a joint venture by Sean Parker and Shawn Fanning. They are the creators of the popular peer music site Napster and both met each while launching and creating the site.

What is Airtime?

Airtime is a live video platform that allows you to connect with old and new friends in a fun and simple way.

Who can use Airtime?

The site is open to anyone 13 years or older with an active Facebook account. The only system requirements are a webcam and Adobe Flash 10.3 or higher (click here to upgrade). Airtime currently does not support mobile devices or tablet computers.

Friends and Conversations

How do I reach people I know?

First, locate your friend in the list on the right side. To call, click on the video camera icon next to their name. To start a chat, click on their name.

How do I leave a video message for my friends?

If your friend does not answer a call after several rings, you can leave a short video message. They will receive a notification that your video message is waiting at Airtime.

How do I meet new people?

After signing in, you can easily meet new people by clicking “Talk to Someone.” Airtime pairs you with other users based on the information in your profile and the criteria that you select. Once you’re paired with someone, you can see the interests and friends you have in common in the center of the screen. You remain anonymous to the other user until you send an “add” request or accept the other user’s “add” request.

How do I add and remove friends?

Friends will automatically be added to your friend list when both sides have accepted the request. You can remove users from your friend list by clicking on their profile picture, which also removes you from their friend list. Changes to your friend list will not be reflected on your Facebook profile.

Account Profile

Can I change my name or location?

Airtime shows the name and location that you have provided to Facebook and does not currently allow you to customize them on Airtime.

How do I add or remove interests?

Click on the “Edit” button next to your name if you would like to edit your interests. The search box allows you to easily add new interests to your profile. To change the order of your interests, click on one to drag it to a new position. After you click on “Done,” you can also add and remove interests from inside the profile by directly clicking on them. Changes to your interests on Airtime will not be reflected on your Facebook profile.

How do I add or remove a videos?

Add a YouTube video to your library by searching for it or clicking on one in another user’s library. To remove a video, mouse over the video thumbnail and click on the “x” in the top right corner.

How do I earn badges and points?

The first million Airtime users will receive a founders badge. Users will receive an applause badge each time they receive a full applause meter. When you are matched with someone that you do not know, both of you can gain points based on the quality of the conversation and interaction. No points are allocated during conversations between friends.

Security and Safety

Why does Airtime require Facebook Connect and extra permissions?

We use Facebook Connect and additional permissions to make sure Airtime is an easy way to talk with your friends and family.  We also need this access to be able to introduce you to new people who have friends or interests in common.  User privacy is important to us, and we are respectful of the access you give us to your Facebook account. Posts to your timeline/newsfeed from Airtime can be shut off in the “Account” tab of the profile editing window.

How do I change my password?

Airtime uses Facebook Connect for login, so we do not store any of your user credentials. Click here for more information on changing your Facebook password.

What is Airtime’s approach towards site safety?

Airtime is 100% committed to providing a safe environment and has a zero-tolerance approach towards inappropriate behavior as described in our Terms of Use. To minimize risk, Airtime only matches users under 18 with each other. All content harmful to minors, including content initiated by other minors, will be promptly escalated to the National Center for Missing and Exploited Children (NCMEC).

How do I report another user?

If you notice a violation of our Terms of Use during a conversation, you can report it to the Safety Team by clicking the “report” link under the name of the person you are talking to. If you notice a violation after your conversation has ended, you may report it by emailing support@airtime.com. Please include the date and approximate time you witnessed the violation.

Troubleshooting

How do I change my camera or microphone settings?

You can change your camera or microphone settings by clicking on the corresponding icon in the top left corner of your video.

Why is my video quality poor?

It is possible that you are either using an internet connection that is too slow or behind a firewall. Please try logging on to Airtime from another connection.

Why is the site telling me that I have no camera when I have one?

Try closing other video chat programs like Skype, iChat, or Gmail. If that doesn’t work, restart your browser or computer and try again.

How can I get help with an issue that is not listed here?

Please email at support@airtime.com if you have any further questions.

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